Top management in social security institutions

Diploma Course
Top Management in Social Security Institutions

+5255 5377-4740


Format: Mixed

Language: Spanish / English

Level: Specialised

Duration: 120 hours


Promote the learning of theoretical and technical knowledge and the acquisition of skills to develop a work scheme based on administrative discipline and at the same time allow the correct performance of management functions.


  • Analyse the organizational development strategies necessary for the performance of the functions of the different levels of institutional care.
  • Identify, analyse and evaluate the stages of strategic planning, in the institutions that offer health care services.
  • Prepare the desirable profile that incorporates the necessary skills for the personnel that occupies managerial positions in the institutions that offer health care services.
  • Analyse the importance of the quality management system to improve the administration process based on problems and evidence.
  • Identify and analyse the elements that make up the directive function.
  • Evaluate organizational development as a tool for change in institutions that offer health care services.


Analysis and diagnosis for optimal planning in healthcare institutions is acknowledged by the CIESS as a fundamental part of process in connected institutions, reason for which since 2014, has designed and taught the diploma course in Top Management in Healthcare Institutions, which in 2019 was introduced for the 9th time.


Institutions offering healthcare are complex institutions given the diversity of specialised areas which constitute them; reason for which specialised professionals who are highly committed and qualified that have a global vision and up to date know how on how to use administrative, economic, information management and management ethics instruments to lead them, in order to better organise in order to gain skills for modern and strategic institutional leadership.

It should be mentioned that executive level decision making has a high economic, political and social impact on the profitability of the organisation. It is for this reason that in addition to having knowledge, skills, attitudes and experiences of their profession, which will allow them to achieve the achievement of the objectives of coverage, quality, equity, satisfaction and efficiency for the benefit of the population to which they provide their services, through a more efficient administration and management of institutional resources.

In other words, the health care services institutions also need to develop competitive advantages that are achieved by the daily work of the management, beginning with becoming aware of the changes that must be made in people and in the functions of the administration and the institution as a whole.


  • Overview of evidence-based management
  • Strategic planning in health care institutions
  • Financing of services in health care institutions
  • Elements and components of management
  • Leadership skills: leadership, team formation, conflict management and negotiation
  • Economics and health, a tool for decision making in a global health context
  • Organizational development
  • Quality and humanism in health care institutions
  • Quality management standards
  • Accreditation vs. Certification.


There will be a component of distance training through the educational technology platform of the Centre, which implies the self-management of the study, guided by expert tutors on the topics. Likewise, there will be a face-to-face phase that will consist of keynote presentations, workshops and case studies.


The online phase will be assessed with activities on the CIESS learning platform.


Personnel from health care institutions that are responsibility for human, material, financial, technical and/or technological resources.


  • Administración hospitalaria / Gustavo Malagón‐Londoño, Ricardo Galván Morera, Gabriel Pontón Laverde. 3a ed. – Colombia: Médica Panamericana, 2011. 654 p.
  • Calidad de la atención médica: bases para su evaluación y mejoramiento continuo / Héctor Gerardo Aguirre Gas – 3a ed. – México: Conferencia Interamericana de Seguridad Social: Noriega Editores, 2002. 387 p. (Estudios; 54).
  • Definiciones y conceptos fundamentales para el mejoramiento de la calidad de la atención a la salud / ed. German Fajardo Dolci y Francisco Hernández Torres – México: Secretaria de Salud. Dirección General de Calidad y Educación en Salud: Comisión Nacional de Arbitraje Médico, 2012. 185 p. 185 p.